Privacy Policy

Solarite Conservatory Insulations
Effective Date: 4th March 2026

Solarite Conservatory Insulations (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Who We Are

Solarite Conservatory Insulations is a conservatory roof insulation specialist based in England, United Kingdom.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: [Insert business email]
Phone: [Insert phone number]
Address: [Insert registered business address]

2. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Property address
  • Details about your enquiry
  • Any other information you provide via contact forms, email, or phone

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time and date of visit
  • Referring website

c) Cookies and Tracking Technologies

We use cookies to improve user experience and analyse website traffic. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotations
  • Deliver our insulation services
  • Manage appointments and customer communication
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and protect our business

We will only use your personal data when the law allows us to.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – When you submit a form or request information
  • Contractual necessity – To provide services you request
  • Legal obligation – To comply with legal or regulatory requirements
  • Legitimate interests – To operate and improve our business, provided your rights do not override these interests

5. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted contractors or installers (where necessary to deliver services)
  • Professional advisers (accountants, legal advisers)
  • IT and website hosting providers
  • Regulatory or legal authorities when required

All third parties are required to respect the security of your personal data.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes we collected it for
  • Satisfy legal, accounting, or reporting requirements

Typically, customer records are retained for up to 6 years in line with UK legal requirements.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Object to processing
  • Request restriction of processing
  • Request transfer of your data (data portability)
  • Withdraw consent at any time (where consent applies)
  • Lodge a complaint with the UK supervisory authority

You can contact the UK supervisory authority at:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

10. Marketing Communications

We may contact you with information about our services if:

  • You have requested a quote or made an enquiry; or
  • You have opted in to receive marketing communications.

You can unsubscribe at any time by contacting us.

11. Cookies

Our website may use:

  • Essential cookies
  • Performance cookies
  • Analytics cookies (e.g., Google Analytics, if applicable)

You can control cookies through your browser settings.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.